Booking Procedure

Booking tickets with TuscanyAll is very easy. Just follow these few steps:

- Fill in the form with your personal information, specifying the museum, the date, and the number of tickets for each museum and category ticket you want to book.

  • Click CONFIRM
  • Carefully read the summary and check if the information is correct; Click CONFIRM
  • Insert your personal information and credit card details (secure server)
  • Click SUBMIT

A copy of your booking request will be sent automatically to the e-mail address provided. As soon as your tickets are booked and the payment is confirmed, the original voucher will be sent to the e-mail address provided, so be sure that you have inserted your e-mail address correctly. The original voucher is the only recognized document accepted at the museum entrance.

PLEASE NOTE:
The confirmed time is not always the same time you requested; the museum automatically confirms the closest available time on the same date if requested time is sold out.
Reservations must be made with a minimum of 1 day notice.

TuscanyAll is not responsible for eventual changes or cancellations to the programs offered. A service charge from € 4.00 to € 12.00 is added to the price of each ticket purchased online with TuscanyAll. The prices published on-line already includes all fees except for eventual temporary exhibition fees; in case of temporary exhibitions, the museums apply a surcharge to the price of the tickets that will be added to the rates published online by TuscanyAll.

There is a service charge for every further modification to your reservation. Service fees (from € 4.00 to € 12.00) and reservation fees (€ 1.50) are always due.

Please note you'll be asked to show an identification document at the museum entrance, especially if you have booked reduced price tickets or free tickets. In case, at the museum entrance, you cannot provide proof of being eligible to benefit from discounted tickets, the cashier will change your tickets and your credit card will be billed for the difference.

CANCELLATION POLICY - ENTRANCE TICKETS
In case of cancellation, please contact us.

Brera Gallery:
If the cancellation is made 3 days prior to the day of the visit, the cancellation penalty is equal to 4.50 euro per ticket.
For cancellations that are made from 48 hours prior to the day of the visit, the tickets are NON-REFUNDABLE.

Leonardo's Last Supper:
If the cancellation is made 15 days prior to the day of the visit, the cancellation penalty is equal to 5.00 euro per ticket. For cancellations that are made from 14 days to 3 days prior to the day of the visit, the cancellation penalty is equal to 11.50 euro per ticket. For cancellations that are made from 48 hours prior to the day of the visit, the tickets are NON-REFUNDABLE.

Special discounted combination (Last Supper + Pinacoteca Ambrosiana):
Pinacoteca Ambrosiana tickets are NON-REFUNDABLE under any circumstance.
Regarding Last Supper ticket cancellations, the cancellation policy applied is as the Last Supper tickets written above.

Codex Atlanticus:
Codex Atlanticus tickets are NON-REFUNDABLE under any circumstance.

Special discounted combination (Last Supper + Bramante Sacristy):
If the cancellation is made at least 25 days prior to the day of the visit, the cancellation penalty is equal to 9.50 euro per ticket.
For cancellations that are made from 24 days prior to the day of the visit, the tickets are NON-REFUNDABLE.

CANCELLATION POLICY - GROUP GUIDED TOURS
In case of cancellation, please contact us.

Wine and Food Tasting and Segway Escorted Tour:
If a cancellation is made at least 4 days before the day of the tour, the cancellation penalty is equal to 50% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, the penalty charge will be equal to 100% of the gross total (price paid is NOT REFUNDABLE).

For other tours:
Tours are NON-REFUNDABLE under any circumstance.

SPECIAL CANCELLATION POLICY FOR PRIVATE GUIDED TOURS

Tours are NON-REFUNDABLE under any circumstance.